[et_pb_section fb_built=”1″ specialty=”on” _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”7px||15px|||” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text disabled_on=”on|off|off” module_class=”faq-sidebar” _builder_version=”4.21.0″ _module_preset=”default” link_font=”|300|||||||” link_text_color=”#000000″ hover_enabled=”0″ link_text_color_tablet=”#000000″ link_text_color_phone=”#000000″ link_text_color_last_edited=”on|desktop” global_colors_info=”{}” link_text_color__hover_enabled=”on|hover” link_text_color__hover=”#2ea3f2″ sticky_enabled=”0″]<\/p>\n
General Thermometer FAQs<\/a><\/p>\n<\/div>\n No Touch Thermometer (BNT100)<\/a><\/p>\n<\/div>\n 3-in-1 No Touch Thermometer (BNT400)<\/a><\/p>\n<\/div>\n No Touch + Forehead Thermometer (NTF3000\/BST300US)<\/a><\/p>\n<\/div>\n Forehead Thermometer (BFH175)<\/a><\/p>\n<\/div>\n TempleSwipe Thermometer (BST200)<\/a><\/p>\n<\/div>\n ThermoScan\u00ae 3 (IRT3030)<\/a><\/p>\n<\/div>\n ThermoScan\u00ae 5 (IRT6500)<\/a><\/p>\n<\/div>\n ThermoScan\u00ae 6 (IRT6515)<\/a><\/p>\n<\/div>\n ThermoScan\u00ae 7 (IRT6520)<\/a><\/p>\n Stick Thermometer (PRT2100)<\/a><\/p>\n<\/div>\n Nasal Aspirator (BNA100)<\/a><\/p>\n<\/div>\n Pulse Oximeter (BPX800)<\/a><\/p>\n<\/div>\n ExactFit 3 Blood Pressure Monitors (BUA6150)<\/a><\/p>\n <\/p>\n<\/div>\n<\/div>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ specialty_columns=”3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_row_inner _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”11px||0px|||” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_class=”faq-title” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”10px|||||” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion toggle_icon=”||fa||900″ _builder_version=”4.21.0″ _module_preset=”default” closed_toggle_font=”|600|||||||” global_colors_info=”{}”][et_pb_accordion_item title=”Question: What is my Braun Thermometer warranty?” open=”on” toggle_icon=”||fa||900″ _builder_version=”4.21.0″ _module_preset=”default” border_width_all=”0px” border_width_left=”2px” border_color_left=”#ea9e1c” global_colors_info=”{}” toggle_font=”|700|||||||”]<\/p>\n Answer: This 3-year limited warranty applies to repair or replacement of product found to be defective in material or workmanship. This warranty does not apply to damage resulting from commercial, abusive, unreasonable use or supplemental damage. Defects that are the result of normal wear and tear will not be considered manufacturing defects under this warranty<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Question: What should I do if my thermometer is displaying an Err message?” toggle_icon=”||fa||900″ _builder_version=”4.21.0″ _module_preset=”default” border_width_all=”0px” border_width_left=”2px” border_color_left=”#ea9e1c” global_colors_info=”{}” toggle_font=”|700|||||||” open=”off”]<\/p>\n Answer: This will occur if the ambient temperature is not within the allowed operating range (50 \u2013 104 \u00b0F or 10 \u2013 40 \u00b0C.)\u00a0 In order to resolve this, we would recommend you allow the thermometer to remain for 30 minutes in a room where the temperature is between 50 and 104 \u00b0F or 10 and 40 \u00b0C.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Question: What does a flashing display or no display mean when I turn on my thermometer?” toggle_icon=”||fa||900″ _builder_version=”4.21.0″ _module_preset=”default” border_width_all=”0px” border_width_left=”2px” border_color_left=”#ea9e1c” global_colors_info=”{}” toggle_font=”|700|||||||” open=”off”]<\/p>\n Answer:<\/p>\n A flashing display indicates a system error. We suggest waiting 1 minute until the thermometer turns off by itself and then turns on again. If the problem persists, reset the thermometer by removing the batteries momentarily.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Question: What are the benefits to using a forehead thermometer? How do they work?” toggle_icon=”||fa||900″ _builder_version=”4.21.0″ _module_preset=”default” border_width_all=”0px” border_width_left=”2px” border_color_left=”#ea9e1c” global_colors_info=”{}” toggle_font=”|700|||||||” open=”off”]<\/p>\n Answer: Similar to non-contact thermometers, a forehead thermometer is a quick and fuss-free way of measuring a child\u2019s temperature that measures the infrared heat waves emitted thru the surface of the skin. The main difference is that you need to gently touch the center of the forehead to take a reading. It is a great choice for young squirmy children that are feeling under the weather.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Question: What are the benefits to using an ear thermometer?” toggle_icon=”||fa||900″ _builder_version=”4.21.0″ _module_preset=”default” border_width_all=”0px” border_width_left=”2px” border_color_left=”#ea9e1c” global_colors_info=”{}” toggle_font=”|700|||||||” open=”off”]<\/p>\n Answer: The ear is a good site for temperature measurement because it reflects the core temperature of the body(1). Body temperature is regulated by the hypothalamus(2), which shares the same blood supply as the tympanic membrane(3). This means changes in core body temperature are usually detected sooner in the tympanic membrane than other areas. All Braun infrared ear thermometers feature ThermoScan\u00ae technology, which measure heat generated by the eardrum and surrounding tissue to give an accurate temperature on an easy to read digital display in seconds.<\/p>\n Citation:<\/p>\n [1] Guyton A C, Textbook of Medical Physiology, W.B. Saunders, Philadelphia, 2016, p 919.<\/p>\n [2] Guyton A C, Textbook of Medical Physiology, W.B. Saunders, Philadelphia, 2016, p 754-5.<\/p>\n [3] Netter H F, Atlas of Human Anatomy, Novartis Medical Education, East Hanover, NJ, 1997, pp 63, 95.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Question: Are Braun lens filters BPA free?” toggle_icon=”||fa||900″ _builder_version=”4.21.0″ _module_preset=”default” border_width_all=”0px” border_width_left=”2px” border_color_left=”#ea9e1c” global_colors_info=”{}” toggle_font=”|700|||||||” open=”off”]<\/p>\n Answer: Yes, Braun disposable lens filters are BPA & latex free.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Question: How do I use Braun lens filters?” toggle_icon=”||fa||900″ _builder_version=”4.21.0″ _module_preset=”default” border_width_all=”0px” border_width_left=”2px” border_color_left=”#ea9e1c” global_colors_info=”{}” toggle_font=”|700|||||||” open=”off”]<\/p>\n Answer: To avoid inaccurate measurements ALWAYS use this thermometer with a new, clean lens filter attached.<\/p>\n If the thermometer is accidentally used without a lens filter attached, clean the lens.<\/p>\n The lens filter indicator will blink to signal one is needed.<\/p>\n Attach a new lens filter by pushing the thermometer probe straight into the lens filter inside the box and then pulling out.<\/p>\n Note: The Braun ThermoScan\u00ae will not work unless a lens filter is attached.<\/p>\n For the next measurement, press Eject button to remove and discard used lens filter, and put on a new, clean lens filter. For models without and eject button (ThermoScan\u00ae 3 and 4), pull off lens filter and discard.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Question: How do I store my thermometer?” toggle_icon=”||fa||900″ _builder_version=”4.21.0″ _module_preset=”default” border_width_all=”0px” border_width_left=”2px” border_color_left=”#ea9e1c” global_colors_info=”{}” toggle_font=”|700|||||||” open=”off”]<\/p>\n Answer: Store thermometer and lens filters in a dry location free from dust and contamination and away from direct sunlight. Always store the thermometer with the protective cap or with the cradle in place to prevent dirt and scratches from damaging the device.<\/p>\n Do not store this thermometer in temperature extremes below -13 \u00b0F or over 131 \u00b0F or in excessive humidity (above 95% relative humidity).<\/p>\n If thermometer is stored in a location that is cooler or warmer than where it will be used, allow it to acclimate to the room temperature for 10 minutes before taking the measurement.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Question: Does Braun offer a stick thermometer?” toggle_icon=”||fa||900″ _builder_version=”4.21.0″ _module_preset=”default” border_width_all=”0px” border_width_left=”2px” border_color_left=”#ea9e1c” global_colors_info=”{}” toggle_font=”|700|||||||” open=”off”]<\/p>\n Answer: Braun does not offer a digital stick thermometer, but we recommend using the Vicks digital thermometers. They are clinically accurate, provide color-coded fever guidance and fast readings.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Question: Do Braun thermometers come with lens filters?” toggle_icon=”||fa||900″ _builder_version=”4.21.0″ _module_preset=”default” border_width_all=”0px” border_width_left=”2px” border_color_left=”#ea9e1c” global_colors_info=”{}” toggle_font=”|700|||||||” open=”off”]<\/p>\n Answer: Yes. Lens filters are included with all our Ear thermometers. Please use a new lens filter after each use for an accurate reading.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Question: Do all Braun thermometers take the same size lens filter?” toggle_icon=”||fa||900″ _builder_version=”4.21.0″ _module_preset=”default” border_width_all=”0px” border_width_left=”2px” border_color_left=”#ea9e1c” global_colors_info=”{}” toggle_font=”|700|||||||” open=”off”]<\/p>\n Answer: Yes. Our Braun lens filters are universal across all our Ear thermometers & Braun lens filters are the only brand to ensure an accurate reading when used with Braun thermometers.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Question: How do I store my thermometer & lens filters?” toggle_icon=”||fa||900″ _builder_version=”4.21.0″ _module_preset=”default” border_width_all=”0px” border_width_left=”2px” border_color_left=”#ea9e1c” global_colors_info=”{}” toggle_font=”|700|||||||” open=”off”]<\/p>\n Answer: Store your thermometer and lens filters in a dry location free from dust and contamination and away from direct sunlight. Always store the thermometer with the protective cap or with the cradle in place to prevent dirt and scratches from damaging the device. [\/et_pb_accordion_item][et_pb_accordion_item title=”Question: What is Age Precision\u00ae Technology?” toggle_icon=”||fa||900″ _builder_version=”4.21.0″ _module_preset=”default” border_width_all=”0px” border_width_left=”2px” border_color_left=”#ea9e1c” global_colors_info=”{}” toggle_font=”|700|||||||” open=”off”]<\/p>\n Answer: Clinical research shows the definition of fever changes as newborns grow into children & children grow into adults. The Age Precision feature takes the guesswork out of temperature taking, allowing you to select the appropriate age setting \u2013 0-3 months, 3-36 months or 36+ months.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Question: What is Fever Guidance?” toggle_icon=”||fa||900″ _builder_version=”4.21.0″ _module_preset=”default” border_width_all=”0px” border_width_left=”2px” border_color_left=”#ea9e1c” global_colors_info=”{}” toggle_font=”|700|||||||” open=”off”]<\/p>\n Answer: Temperature guidance helps you to better understand the meaning of your child’s temperature with the color indicated on the display. The screen displays a green, yellow, or red backlight depending on the temperature reading.<\/p>\n It is important to note that a patient’s temperature may be impacted by age, gender or medical condition, or by factors such as ambient temperature, time of day, medications taken or the temperature measurement site.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Question: What is ExacTemp\u00ae” toggle_icon=”||fa||900″ _builder_version=”4.21.0″ _module_preset=”default” border_width_all=”0px” border_width_left=”2px” border_color_left=”#ea9e1c” global_colors_info=”{}” toggle_font=”|700|||||||” open=”off”]<\/p>\n Answer: ExacTemp\u00ae is a guidance system that confirms good position in the ear with a light and a beep to ensure accurate temperature measurement.<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text disabled_on=”off|on|on” module_class=”faq-sidebar” _builder_version=”4.21.0″ _module_preset=”default” link_font=”|300|||||||” link_text_color=”#000000″ hover_enabled=”0″ link_text_color_tablet=”#000000″ link_text_color_phone=”#000000″ link_text_color_last_edited=”on|desktop” global_colors_info=”{}” link_text_color__hover_enabled=”on|hover” link_text_color__hover=”#2ea3f2″ sticky_enabled=”0″]<\/p>\n General Thermometer FAQs<\/a><\/p>\n<\/div>\n No Touch Thermometer (BNT100)<\/a><\/p>\n<\/div>\n 3-in-1 No Touch Thermometer (BNT400)<\/a><\/p>\n<\/div>\n No Touch + Forehead Thermometer (NTF3000\/BST300US)<\/a><\/p>\n<\/div>\n Forehead Thermometer (BFH175)<\/a><\/p>\n<\/div>\n TempleSwipe Thermometer (BST200)<\/a><\/p>\n<\/div>\n ThermoScan\u00ae 3 (IRT3030)<\/a><\/p>\n<\/div>\n ThermoScan\u00ae 5 (IRT6500)<\/a><\/p>\n<\/div>\n ThermoScan\u00ae 6 (IRT6515)<\/a><\/p>\n<\/div>\n ThermoScan\u00ae 7 (IRT6520)<\/a><\/p>\n Stick Thermometer (PRT2100)<\/a><\/p>\n<\/div>\n Nasal Aspirator (BNA100)<\/a><\/p>\n<\/div>\n Pulse Oximeter (BPX800)<\/a><\/p>\n<\/div>\n ExactFit 3 Blood Pressure Monitors (BUA6150)<\/a><\/p>\n<\/div>\n<\/div>\n [\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=”1″ module_class=”faq-icon-row” _builder_version=”4.21.0″ _module_preset=”default” global_module=”10863″ global_colors_info=”{}”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”13px||6px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”11px|||||” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.braunhealthcare.com\/wp-content\/uploads\/sites\/4\/Call_Us_80x80.png” title_text=”Call_Us_80x80″ align=”center” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n (800) 477 – 0457<\/a> [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.braunhealthcare.com\/wp-content\/uploads\/sites\/4\/Email_80x80.png” title_text=”Email_80x80″ align=”center” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Email your questions to: [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.braunhealthcare.com\/wp-content\/uploads\/sites\/4\/Support_80x80.png” title_text=”Support_80x80″ url=”\/us_en\/support” align=”center” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” link_option_url=”\/us_en\/support” global_colors_info=”{}”]<\/p>\n Your questions answered for all Braun products<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_5,1_5,1_5,1_5,1_5″ _builder_version=”4.21.0″ _module_preset=”default” min_height=”76px” custom_margin=”22px|auto||auto||” custom_padding=”2px|0px||30px||” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_code _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]No Touch Thermometers<\/h4>\n
Forehead Thermometers<\/h4>\n
Ear Thermometers<\/h4>\n
Digital Thermometer<\/h4>\n
Nasal Aspirators<\/h4>\n
Pulse Oximeters<\/h4>\n
Blood Pressure Monitors<\/h4>\n
Frequently Asked Questions<\/h1>\n
General Thermometer FAQs<\/h2>\n
Do not store your thermometer in temperature extremes below -13 \u00b0F or over 131 \u00b0F or in excessive humidity (above 95% relative humidity). If the thermometer is stored in a location that is cooler or warmer than where it will be used, allow it to acclimate to the room temperature for 10 minutes before taking the measurement.<\/p>\nFAQs<\/h4>\n<\/div>\n
No Touch Thermometers<\/h4>\n
Forehead Thermometers<\/h4>\n
Ear Thermometers<\/h4>\n
Digital Thermometer<\/h4>\n
Nasal Aspirators<\/h4>\n
Pulse Oximeters<\/h4>\n
Blood Pressure Monitors<\/h4>\n
Need further assistance?<\/span><\/h3>\n
Call Us<\/h3>\n
\nMonday – Friday
\n9:00 am- 5:00 pm EST<\/p>\nEmail Us<\/h3>\n
consumerrelations@helenoftroy.com<\/a><\/p>\nBraun Support Channel<\/h3>\n