Question: What should I do if my thermometer is displaying an Err message?
Answer: This message displays when measured temperature is lower than 93.9 °F (34.4 °C) or higher than 108 °F (42.2 °C). Please make sure the protective cap is removed from the unit and Re-measure the temperature again. It will also display when the ambient temperature is outside the operating range of 59 °F-104 °F (15°C-40°C). Please allow the thermometer to remain in a room that is within this range for 30 minutes prior to using the unit.
Question: What is the best way to achieve an accurate reading from my No Touch Forehead thermometer?
Let the thermometer and individual being measured acclimate to the temperature of the room in which the measurement will be taken.
The thermometer needs to acclimate to the room temperature for 10 minutes before taking a measurement.
The individual being measured should be indoors for 30 minutes before taking a measurement. External temperature can impact skin temperature.
Ensure that the individual’s forehead is prepared for measurement.
Wipe away any sweat with a dry cloth. Sweat can cool skin resulting in a false reading.
Ensure that the forehead is clean. If you clean the forehead, wait 10 minutes before taking a measurement.
Hair can insulate the forehead and make it slightly warmer. Make sure to move hair away from the forehead and wait 10 minutes before taking a measurement.
Question: What does a flashing display or no display mean when I turn on my thermometer?
Answer: If the thermometer has a flashing display or no display, please contact our Consumer Relations team at [email protected] for help with this problem.
Question: How do I change the temperature scale from Celsius to Fahrenheit (or vice versa) on my thermometer?
To change the temperature scale on the No Touch Forehead thermometer, please follow the below instructions: 1. Please remove the battery cover as if you were going to change the batteries. 2. Toggle the switch that is located between the batteries. 3. Select “C” for Celsius and “F” for Fahrenheit.
Question: How do I change the battery on my thermometer?
Answer: Slide the battery cover down and off. Follow the diagrams showing where to place the + side of the batteries. The No Touch thermometer requires 2 “AA” batteries.
Question: How can I view the last temperature taken on my thermometer?
Answer: Memory function is not available on the No Touch Forehead thermometer.
Question: Are batteries included with this model?
Answer: Yes, there are 2 "AA" batteries included with the No Touch Forehead thermometer.
Question: How do I clean my thermometer?
Answer: Use an alcohol swab or cotton swab moistened with alcohol (70% Isopropyl) to clean the thermometer casing and the measuring probe. Ensure that no liquid enters the interior of the thermometer. Please wait 10 minutes after cleaning before taking a temperature measurement.